Terms and Conditions of Purchase and Sale of https://testoultra.online/index.php/testoultra/, based at Online Shop, hereinafter referred to simply as https://testoultra.online/index.php/testoultra/, and, on the other hand, the customer https://testoultra.online/index.php/testoultra/, qualified at the time of purchase of the products https://testoultra.online/index.php/testoultra/, hereinafter referred to simply as Customer.
Whereas https://testoultra.online/index.php/testoultra/ sells products and services over the Internet; Whereas the Customer interest in purchasing the products offered by https://testoultra.online/index.php/testoultra/ (“Products”) in its sales channels; The purpose of this contract is to establish the general conditions for the use and purchase of products and services of the customer of the site https://testoultra.online/index.php/testoultra/.
I. Confidentiality: it is the responsibility of https://testoultra.online/index.php/testoultra/ to preserve the confidentiality of all data and information provided by the Customer during the purchase process. The site security is audited daily and guaranteed against the action of hackers, through the seal “Site Blindado”.
II. Customer Service (SAC): The customer has this service available to answer his questions, solve eventual requests or complaints regarding his order or any content available on the site. The Customer Service may be accessed by telephone or through the site’s form.
III. Delivery Policy: The deadline for delivery of the Products is informed during the purchase procedure, counted in business days. The Products are delivered from Monday to Friday, from 8am to 10pm. Exceptionally, some deliveries of Products may occur on Saturdays, Sundays and holidays.
III.I – The check of the adequacy of the product dimensions is the responsibility of the Customer, which should ensure that they are in accordance with the spatial limits of the elevators, doors and corridors of the delivery location. There will be no assembly or disassembly of the product, transport by ladder and/or doors and windows, or lifting of deliveries.
III.II – Up to three delivery attempts will be made at the informed location, on alternate days, with an interval of up to 48 hours between one delivery and another. It is essential that, at the requested address, there be a person authorized by the buyer, over 18 years of age, and bearing identification document to receive the goods and sign the delivery protocol. If there are three unsuccessful delivery attempts, the order will be returned to the https://testoultra.online/index.php/testoultra/ Distribution Center.
III.III – After completing the order, it is not possible to change the payment method and/or delivery address, request an advance payment, or request priority for delivery.
III.IV – The delivery time informed during the Product purchasing procedure takes into consideration the stock, the region, the invoice issuing process and the product preparation time. Each time the delivery status of the order is updated, the https://testoultra.online/index.php/testoultra/ system automatically sends e-mail alerts to the Customer.
III.V – The delivery freight is calculated based on the delivery location, weight and dimensions of the Product.
III.VI – https://testoultra.online/index.php/testoultra/ does not authorize the carrier to: enter the home; deliver by alternative means (example: lift product through window); perform installation or maintenance of products; open the product packaging; make delivery to an address different from the one on the DANFE; make delivery to a minor or without identification document.
III.VII – https://testoultra.online/index.php/testoultra/ is not responsible for the retention of goods in the SEFAZ when this is due exclusively to the customer’s pending issues, and therefore, it is necessary to attend the tax office so that the goods are released, considering that in these cases the information regarding releases and payments are only passed on to the interested parties.
IV. Right of Withdrawal: the Customer will be allowed to exercise the right to withdraw from the purchase, with the purpose of returning the Product, in which case the following conditions should be observed: the deadline for giving up the purchase of the product is up to 7 (seven) calendar days from the date of receipt; in case of return, the product should be returned to https://testoultra.online/index.php/testoultra/ in the original packaging, accompanied by the DANFE (Electronic Invoice Auxiliary Document), the manual and all accessories.
IV.I – The Customer should request the return through Customer Service (SAC) or directly in the Control Panel, on the topic “cancel order”. The costs of collection or postage of the Product will be borne by https://testoultra.online/index.php/testoultra/.
IV.II – After the product arrives at the Distribution Center, https://testoultra.online/index.php/testoultra/ will verify if the above conditions have been met. If so, it will provide a refund of the total purchase price.
IV.III – In credit card purchases, the credit card company will be notified and the refund will occur in the next or subsequent invoice, at once, regardless of the number of installments used in the purchase. The refund term and, furthermore, the charging of the remaining installments after the full refund of the Product’s value in the Customer’s credit card carried out by https://testoultra.online/index.php/testoultra/, is the responsibility of the card administrator. In the event of future installments being charged by the credit card company, the Customer will not be burdened, since https://testoultra.online/index.php/testoultra/, as mentioned above, reverses the full amount of the Product in a single payment, and the credit related to the reversal will be fully granted by the credit card company in the billing invoice following the month of cancellation.
IV.IV – In purchases paid with a boleto bancário or debit in account, the refund will be made by bank deposit, within 10 (ten) working days, only in the buyer’s current account, which must be individual. The CPF of the account holder is required.